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Richmond Frequently Asked Questions (FAQs)

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General

  1. Q:   If I have any questions about the transfer of the HCV program from the Richmond Housing Authority (RHA) to the Housing Authority of the County of Contra Costa (HACCC), who should I contact?

  2. A:  Housing Authority of the County of Contra Costa
  • Participants - Regina Davis, 925-957-7023, rdavis@contracostahousing.org
  • Landlords - Rosa Linda Morales, 925-957-7022, rmorales@contracostahousing.org
  • Applicants - Mary Ann Ferrante, 925-957-7084, mferrante@contracostahosuing.org
  • General Public - Ingrid Layne, 925-957-7010, ilayne@contracostahousing.org
  • Finance - Laurie Kohlweck, 925-957-8023, lkohlweck@contracostahousing.org

Richmond Housing Authority

  • Participants – D’Jon Scott-Miller, 510 621-1304, dscottmiller@rhaca.org
  • Landlords –  Yvette Woods, 510 621-1305, ywoods@rhaca.org
  • Applicants – Nannette Beacham, 510-621-1309, nbeacham@rhaca.org
  • General public – RHA Front Desk, 510-621-1300

 

  1. Q: What HACCC office will serve the households affected by the transfer?
    A:         The HACCC main office is located at 2870 Howe Road, Martinez, CA 94553, but a satellite office is being opened for Richmond residents at 2324 College Lane, San Pablo, CA 94806.

 

  1. Q:When will the transfer be effective?
    A:         The transfer will be effective July 1, 2019, but efforts to complete the transfer are already in progress. 

Participants


  1. Q:How will this change affect me?
    A:         After the transfer is complete, you will receive housing assistance from the HACCC.  Your assistance will be subject to the HACCC’s administrative policies, which vary from those of RHA.  HACCC will advise you of their policies as part of the annual re-certification process. Effective July 1st, you will be served by HACCC’s office at 2324 College Lane, San Pablo, CA 94806. 

 

  1. Q: Does this mean I have to move?
    A:         You will not have to move as a result of the program transfer.  This change only transfers the administration of your voucher from RHA to HACCC.

 

  1. Q: Will I lose my voucher and have to reapply for assistance?
    A:         No.

 

  1. Q: Where can I use my voucher?
  2. A: You will be able to use your voucher anywhere in Contra Costa County except the City of Pittsburg, which will require that you transfer using the Portability process. This larger jurisdiction will increase your mobility options, without having to port your voucher. Through portability, you can use your voucher anywhere in the country. 

 

  1. Q:        Will I need to complete new paperwork with HACCC?
    A:         No; all of your files are being transferred to HACCC. If any additional documentation is needed, it will be requested during your normal annual re-certification process.

 

  1. Q:        Will my case manager change?
    A:         Yes; you will be notified individually of your new point of contact at the HACCC on approximately June 1. Other correspondence, such as re-certification notices will also include this information.

 

  1. Q:        If I want to move, who do I contact?
    A:         You should contact RHA until June 30, 2019. After this date, initially you should contact HACCC at 925-957-7023.  Once a new case worker has been assigned to you, you would contact that worker for all your housing needs.

 

  1. Q:        What if I have a question regarding the transfer, who do I contact?
    A:         You should contact RHA until June 30, 2019.  After this date, contact HACCC at 925-957-7010.
  2. Q:        Who do I contact if I have a change in income?  
    A:         All normal procedures continue to apply.  Increases and decreases of income should be reported to RHA through June 30, 2019.  After this date contact HACCC at 925-957-7023 or your new caseworker, once assigned.   Please be sure to get a receipt for any documents submitted to either Housing Authority.
     
    Q:        Who do I contact to request a Reasonable Accommodation?  
    A:         You should contact RHA until June 30, 2019.  After this date, initially contact HACCC at 925-957-7023. Once a new case worker has been assigned to you, you would contact that worker for all your housing needs. Please be sure to get a receipt for any documents submitted to either Housing Authority. 

 

  1. Q:        Will my share of the rent change?
    A:         No; your payment amount will not change as a result of the program transfer. Housing Assistance Payment amounts and tenant shares of rent may change during the annual re-certification process when HACCC Subsidy Standards, Payment Standards, and Utility Allowances become effective.  You will receive 30 days notice of any change. 
  2. Q:        Will my voucher size change?
    A:         It is possible that your voucher size may change at your next re-certification. Each household will be assessed on a case-by-case basis and you will receive 30 days notice of any change.  Reasonable Accommodations to disabilities will be considered when making determinations. HACCC’s policies for determining voucher size are as follows:

Voucher Size

Persons in Household (Minimum – Maximum)

1 Bedroom

1 - 4

2 Bedrooms

2 - 6

3 Bedrooms

3 - 8

4 Bedrooms

4 - 10

5 Bedrooms

6 - 12

            HACCC's policy is to provide a bedroom for the head of household and spouse and,         thereafter, 2 persons per bedroom regardless of age or sex.

  1. Q:        Who do I contact if my landlord will not make repairs or I have another problem?
    A:         It is best to resolve matters locally with your landlord first. If you believe your landlord is violating the terms of the Housing Assistance Payment Contract or your lease, contact RHA until June 30, 2019.  After this date, initially contact HACCC at 925-957-7023. Once a new case worker has been assigned, contact that worker for all your housing needs. Please be sure to get a receipt for any documents submitted to either Housing Authority. 

 

  1. Q:        Will my Payment Standard change?
    A:         After your annual re-certification, the Payment Standard will be determined based upon HACCC’s policies for determining voucher size. In general, HACCC’s Payment Standards are higher, but each household’s situation must be assessed on a case-by-case basis.

 

  1. Q:        Where will I go for my annual re-certification?
    A:         RHA performs mail-in re-certifications through June 30. HACCC will process re-certifications effective July 1.  However, in most instances, HACCC requires families to attend a re-certification appointment in person. These will occur at the office located at 2324 College Lane, San Pablo, CA 94806. HACCC allows certain elderly and disabled households to complete the re-certification by mail. You will receive an individual notice of the requirements when HACCC is ready to begin processing your annual re-certification.    
  2. Q:        What if I want to continue to be housed by the Richmond Housing Authority?
    A:         The Housing Choice Voucher Program will no longer be administered by RHA effective July 1, 2019. The RHA Public Housing Waiting List is currently closed. But will be opening in the near future.   RHA will make a public announcement when this occurs.   If you have any additional questions you can call 510-621-1300 or visit RHA’s website at http://www.ci.richmond.ca.us/231/Wait-ListEligibility.
  3. Portability
    Q:        Who do I contact if I want to move to another jurisdiction through portability?
    A:         You should contact RHA until June 30, 2019.  After this date, initially contact HACCC at 925-957-7023. Once a new case worker has been assigned to you, you would contact that worker for all your housing needs. Please be sure to get a receipt for any documents submitted to either Housing Authority. 

 

  1. Q:        If I ported out to another jurisdiction, who can I contact if there is a problem with my case?
    A:         You should contact RHA until June 30, 2019.  After this date, initially contact HACCC at 925-957-7023. Once a new case worker has been assigned to you, you would contact that worker for all your housing needs. Please be sure to get a receipt for any documents submitted to either Housing Authority. 

Applicants


  1. Q:        Will I lose my place on the Waiting List?
    A:         Your application will be incorporated into HACCC’s Waiting List. The HACCC list currently has 63 families.  RHA's applicants will be added to the end of HACCC's list.  Since the preferences for the RHA Waiting List are similar to the preferences for HACCC, when your application is incorporated onto HACCC's waiting list and the preferences are applied, there should not be a significant change in position for most families.
     
    Q:        Who do I contact if I have a change of address or other information regarding my application?
    A:         You should contact RHA until June 30, 2019.  After this date, contact HACCC at 925-957-7084.  Please be sure to get a receipt for any documents submitted to either Housing Authority. 

Landlords


  1. Q:        Who will I receive my payments from?
    A:         For any HAP Payment for periods through June 30, 2019, the payments will come from RHA.  Beginning July 1, 2019, payments will be remitted by HACCC. HACCC will be making the July 1, 2019, payments with its regular monthly check run. Prior to July 1st, all landlords will be established in HACCC's software system to ensure no interruptions of payments. HACCC utilizes an Automatic Clearing House (ACH) system of payment to ensure direct deposit of HAP checks to the owner's designated account. 

 

  1. Q:        When will I start receiving payments from HACCC?
    A:         HACCC will distribute payments for all periods on or after July 1, 2019.  HACCC strives to get payments to owners by the first of the month.  HACCC is legally obligated to send them out on the first of the month and they are considered late if not sent out by the 6th day of the month. Typically, the ACH deposits will occur on the first or second day of the month, but rarely past the deadline. Payments sent out after the 5th day of the month can be subject to late fees consistent with the provisions of your leases for unassisted units.

  1. Q:        Will I have to complete a new W-9 or other paperwork to become a HACCC vendor?
    A:         HACCC plans to utilize existing W-9s and other related documents to set up owners as new vendors. New HAP Contracts will need to be executed with all landlords.   If additional documentation is needed, owners will be contacted on a case-by-case basis. 

 

  1. Q:        Will Project Based Voucher units be affected by the transfer?
    A:         Yes, administration of Project Based Voucher Units will also be transferred to HACCC.

 

  1. Q:        What if I do not receive a payment by July 6th?
    A:         Please contact HACCC’s Finance Department at 925-957-8023. 

 

  1. Q:        Who will issue my 1099 for 2019?
    A:         You will receive two separate 1099s for 2019, one each from RHA and HACCC.

 

  1. Q:        Will the amount of my payments change?
    A:         Payment amounts will not change as a result of the program transfer. However, HAP amounts and tenant shares of rent may change during the annual re-certification process. You will receive 30 days notice of any change. 

 

  1. Q:        What if I need to turn in a Request for Tenancy Approval for an RHA voucher holder?  Where do I send the paperwork?
    A:         Paperwork will be turned into RHA until June 30, 2019.  After this date, paperwork can be submitted to HACCC either at the main office on 2870 Howe Road, Martinez, CA 94553, or the satellite office which is being opened for Richmond residents at 2324 College Lane, San Pablo, CA 94806.  Please be sure to get a receipt for any documents submitted to either Housing Authority. 

 

  1. Q:        What if I need to request an inspection?
    A:         You should contact RHA until June 30, 2019.  After this date, initially contact HACCC at 925-957-7022. Once a new case worker has been assigned to you, you would contact that worker for all your housing needs. Please be sure to get a receipt for any documents submitted to either Housing Authority. 
  2. Q:        Who should I notify if a tenant is evicted or moves without proper notice?
    A:         You should contact RHA until June 30, 2019. After this date, initially contact HACCC at 925-957-7022. Once a new case worker has been assigned to you, you would contact that worker for all your housing needs. Please be sure to get a receipt for any documents submitted to either Housing Authority.

 

  1. Q:        What will happen to inspections, rent request increases, and Requests for Tenancy Approval that are in progress as of the time of the transfer?
    A:         RHA will continue to perform these tasks until June 30, 2019.  After that date, these tasks will be performed by HACCC.  If you are unsure of the status of any of these matters, after July 1, 2019, please contact 925-957-7022.  Please be sure to get a receipt for any documents submitted to either Housing Authority. 
  2. Q:        Who is the primary point of contact at HACCC as of July 1, 2019?
    A:         Most matters will be handled by the HACCC Owner Liaison, Rosa Linda Morales, at 925-957-7022 or rmorales@contracostahousing.org.  HACCC Finance matters should be directed to Laurie Kohlweck at 925-957-8023 or lkohlweck@contracostahousing.org.

 

  1. Q:        Will the Payment Standard change?
    A:         After your annual re-certification, the Payment Standard will be determined based upon HACCC’s policies for determining voucher size. In general, HACCC’s Payment Standards are higher, but each household’s situation must be assessed on a case-by-case basis

  1. Q:        What is the policy for adding household members?
    A:         Until June 30, continue to follow RHA’s current processes. After July 1, 2019, please notify HACCC in writing before adding anyone to your household. HACCC must determine the eligibility of each additional household member and will notify you in writing of their determination. 

 

  1. Q:        With the transfer of the HCV program for RHA to HACCC, will I be held harmless
    from the City of Richmond’s Ordinances (i.e. inspections and the rental housing fee)?  
  2. A:        All rental units in the City of Richmond must still comply with the City of Richmond’s
    Ordinances, including inspections and participation in the Richmond Rent Program.

For questions related to:

Residential Rental Inspection Program (RRIP)
Contact Information:
Planning & Building Services Department
Attn: Residential Rental Inspection Program
450 Civic Center Plaza, 2nd Floor
Richmond, CA 94804
Phone Number:          (510) 690-8260
Website:                      https://www.ci.richmond.ca.us/2101/Rental-Inspection-Program
Email:                          RichmondRRIP@ci.richmond.ca.us

 

Richmond Rent Program
440 Civic Center Plaza, 2nd Floor
Richmond, CA 94804
Monday - Friday
9:00 am -12:00 pm
1:00 pm - 4:00 pm

Phone Number:          510-234-RENT (7368)
Website:                      www.richmondrent.org
                                    http://www.ci.richmond.ca.us/3364/Richmond-Rent-Program
Email:                          rent@ci.richmond.ca.us

 

City of Richmond Business Licenses
Website:                      https://www.ci.richmond.ca.us/66/Business-Licenses

 

General Public


  1. Q:        Why is the program being transferred?
    A:         RHA’s program has been designated as Troubled by HUD. The agency is subject to a recovery plan. As part of this plan, RHA has agreed to transfer the HCV to a well-run housing authority. HACCC runs a high performing program. The ability to serve program participants, landlords, and applicants will be enhanced by this transfer. This transfer will also give current RHA voucher holders and applicants options for mobility because they will be able to use their voucher anywhere in Contra Costa County, rather than solely within the City of Richmond. 

 

  1. Q:        Where can I apply for Housing Assistance?
    A:         For HACCC:  The HCV and Public Housing Waiting List are currently closed. A public notice will be issued when it re-opens. 
    For RHA:  The Public Housing Waiting List is currently closed. But will be opening in the near future.   RHA will make a public announcement when this occurs.  
Any person looking for subsidized housing will need to look beyond Contra Costa County at this time